Customer Service?

A post in Red.

So I called 800-699-2908 on 10/8/19 at 5:51 p.m. The hold music was the song "Why Don't You Do Right"...sounds appropriate. Spoke with Shelly at 5:54 p.m. (Employee number 612789) and she FRICKING SIGHED before introducing herself and then asking how she could help me. I'm sorry, am I interrupting your sleep? Aren't you freaking supposed to be helping me with my student loan questions instead of "sighing deeply" as if answering the phone is a problem???

At any rate she was confused about the two different forms that we could turn in and after several minutes of trying to figure out which one I was calling about, it's the income driven form, ok, whatever, she said that they received my yearly form on September 23rd and should have a response back by October 12th, but it should NOT be November 4th, the day before payment due, like it has been in the past. Got off the phone with her at 5:59 p.m.

Really, Shelly? Really? Am I boring you with my phone call? Your company fricking takes my LIFE away from me with payments and I'm boring you??I don't even know if talking to a manager would even help at this point....