Glad I called...idiots...

A post in green....

I"m glad I called. I"m glad I listened to that little voice that taps my shoulder, leans over and says "ya need to call those idiots at Fedloan Servicing. They don't really know what they're doing."

So I did. I called today at 5:28 p.m. and was answered by Chuck at 5:31 pm. employee #620386. First I asked him about the payoff inquiry and if it will change my account if I just ask about it and he said "no." It's just info. So if I asked what my payoff amount would be for a certain date, they'd tell me and it wouldn't affect my account in any way. 
Oh good.

SO next question was the update. And he said there's a hold on my account until October 5th. 
WTF?

So he put a request into the computer to Review my application for Pay as you earn. He doesn't know why no one put in a request.l If it's not done by October 5th, switching from one payment plan to another, then I'm charged $562.53 a month. Why hasn't anyone told me this????

"It's a mistake on our part" Chuck said. But he put the request in. 

What the hell are they doing at Fedloan Servicing??? Seriously???? I received no information at all via mail or email or call or nothing to tell me I"m on hold. They really are just dicking people around.

What in the world is wrong with communication????

*sigh*

You know me....I'll be calling again. October 5th sounds about right....