A post in Purple.
Finally
got a rep with a sense of Humor. Called on 9/21/20 at 5:38 pm and talked to
Daniel (#623230) at 5:46 p.m. at 1-800-699-2908 and he let me know that my
account was in forbearance, I don't need to make any payments until January
2021, but I told him I sent in my recertification and was informed I would hear
something after 9/14/20 and now it's 9/21/20. I don't like surprises, so if
they can tell me now what my monthly fee will be after this crap, that will
help the stress. (Reason I said he had a sense of humor was because
he asked me for “her” social security number and I said “I should know it, it’s
mine”. They received my paperwork on 9/10/20 and it’s on hold and someone is
working on it but no reason why. So Dan put me on hold an then came back at
5:57 p.m. and said he’s working on getting a rep. At 5:59 p.m. I got Elaine
(#619626). She said normal processing time is 7 to 10 business days so I called
early. Won’t hear anything until September 29th or so But she ran a
proxy and said it could be $295.98/month starting in January 2021. That’s a
better idea to have in mind so I don’t have any major surprises. Finally – some
reps with some info!
